Insurance & Assistance Correspondent · Nepal
Your Nepal desk.
Always on.
Fully accountable.
HSJ Heli & Assistance acts as your dedicated correspondent in Nepal — handling every element of a case from first notification to final document handover, with the transparency international companies require.
Built to solve the problems Nepal partners have always caused.
International insurers have experienced the same Nepal problems for years. We built HSJ Heli & Assistance specifically to eliminate every one of them — structurally, not just in policy.
GPS-Verified Every Mission
Every rescue flight generates a GPS log with timestamp, altitude, coordinates, and aircraft registration. Every case is independently verifiable. We do not invoice for missions that did not happen.
Itemised Transparent Billing
Every invoice lists each element: aircraft hours, fuel, pilot, medical team, hospital liaison, documentation. No hidden fees. No coordination charges. A sample invoice format is available on request.
Independent Hospital Audit
We review every hospital bill before it reaches your team. We identify unnecessary procedures, duplicate billing, and inflated charges — and negotiate on your behalf. Included at no additional cost.
Signed Anti-Kickback Policy
HSJ Heli accepts zero commissions from any hospital. Patients go where they need to go, not where pays best. Our Anti-Kickback and Conflict of Interest Policy is signed by our Director and available in writing.
Named Contacts, Always
You will always know who is handling your case. Named case coordinators with direct email and phone. No call centres. No anonymous desks. The same person opens and closes every case.
24-Hour Documentation
Full case documentation — medical reports, flight logs, hospital invoices, summary — delivered within 24 hours of case closure, in the format your team requires. Every time. No follow-up needed.
Fast guarantees. Clean paper trail.
We manage the full GOP and pre-authorisation process on behalf of international insurers — coordinating between your team, the hospital, and the patient with a clear, documented chain at every step.
Case Notification Received
Insurer or patient contacts HSJ Heli with case details. Case opened immediately. Patient name, policy number, diagnosis, and hospital confirmed within 15 minutes.
SLA: 15 minutes · 24/7/365
Medical Necessity Assessment
Our NMC-registered medical team reviews the case. Medical necessity verification prepared and signed. Diagnosis confirmed with treating physician at hospital.
SLA: Within 2 hours of notification
GOP Issued to Hospital
Guarantee of payment submitted to hospital on insurer's behalf. Treatment limit, scope, and approved procedures confirmed in writing. Hospital acknowledges GOP before treatment proceeds.
SLA: Within 2 hours of insurer authorisation
Active Case Monitoring
Patient progress monitored throughout treatment. Regular status updates to insurer. Any changes to diagnosis or treatment escalated immediately. Hospital invoice tracked from day one.
Updates: Real-time throughout case
Invoice Audit & Case Closure
Hospital final invoice reviewed and audited independently. Any overbilling identified and negotiated before submission. Full case file delivered to insurer within 24 hours of discharge.
SLA: 24-hour case file delivery
Signed by a licensed physician.
Delivered in your format.
Every medical necessity verification issued by HSJ Heli & Assistance is reviewed and signed by an NMC-registered physician — not a coordinator, not an administrator. Your medical director speaks to our medical team directly.
What We Verify
- Primary diagnosis and ICD-10 code
- Medical necessity of hospitalisation or evacuation
- Appropriateness of proposed treatment
- Estimated length of stay
- Fitness for transfer or repatriation
- Consistency between diagnosis and billed procedures
Our Medical Standards
- All verifications signed by NMC-registered physician
- Direct physician-to-physician communication available for complex cases
- Verification documents formatted to your organisation's requirements
- English-language reports — no translation delays
- Available 24 hours for urgent case escalations
- NMC registration numbers provided on all signed documents
Hospital Network
We maintain active liaison relationships with Kathmandu's principal hospitals:
- CIWEC Hospital — travel medicine & altitude illness specialist
- Nepal Mediciti — ICU, cardiac, multi-specialty
- Norvic International — orthopaedic, emergency
- Grande International — trauma, surgery
- B&B Hospital — general surgery, emergency
- Patan Hospital — government, forensic documentation
Conflict of Interest Policy
HSJ Heli & Assistance does not own, operate, or hold any financial interest in any hospital, clinic, or medical facility in Nepal.
We accept zero commissions or referral fees from any medical facility. Patients are directed to the hospital that is medically appropriate — not the one with the highest margins.
Signed Anti-Kickback Policy available on request.
Every document. Every line item.
Delivered within 24 hours.
Our documentation standard was built around what international insurers actually need for claims processing — not what is convenient for us to produce. Every case file is complete, formatted, and audit-ready.
| Document / Line Item | Format | Included |
|---|---|---|
| GPS Rescue Flight Log | PDF + raw data | Every Case |
| Medical Necessity Verification | PDF letterhead | Every Case |
| Hospital Admission Record | PDF (English) | Every Case |
| HSJ Heli Invoice | PDF invoice | Every Case |
| Hospital Invoice (Audited) | PDF + audit note | Every Case |
| Case Summary Report | PDF report | Every Case |
| Repatriation Documentation | PDF package | Repatriation |
| Translation (NE → EN) | Translated PDF | Included |
All documentation delivered within 24 hours of case closure. Additional formats available on request. Document delivery SLA in writing upon partner agreement.
Start with a conversation.
We handle the rest.
Our partner onboarding is designed to be low-friction. One conversation. A review of credentials and SLAs. A trial case if you prefer. Then a formal agreement — on your terms.
The Onboarding Process
Initial Contact
Reach out to our General Manager directly. We respond within 24 hours with full credentials, SLA documentation, and our Partner Information Pack.
Credentials Review
We supply all documentation your compliance team requires: CAAN AOC reference, NMC registration, signed Anti-Kickback Policy, SLA terms, sample invoice format, and hospital network details.
Trial Case (Optional)
We welcome a single trial case to demonstrate our process before any commitment. Full case handled, documented, and reviewed together before agreement is signed.
Formal Agreement
Standard Corresponding Assistance Services Agreement covering all operational, billing, documentation, and SLA terms. We work to your preferred agreement structure.
Partnership Enquiries
Response Time
Within 24 hours
Emergency Cases