Insurance & Assistance Partners Archives - HSJ Heli & Assistance

Question 1

Can you provide references from other insurance partners?

Accepted Answer

References can be discussed during the partner onboarding process — contact our partnerships desk via the application form or directly at insurance@heli.hsj.com.np.

Question 2

Can you support corporate travel risk management programs?

Accepted Answer

Yes, we work with corporate travel managers and assistance companies for case coordination relevant to corporate travellers in Nepal — contact us to discuss your program's needs.

Question 3

Do you have a named case manager system?

Accepted Answer

Yes, each case is assigned a named case manager to maintain accountability and a single point of contact throughout the case lifecycle.

Question 4

Do you offer single-invoice billing?

Accepted Answer

Yes, single-invoice billing is a core standard for HSJ Heli & Assistance — one flight generates one invoice reflecting the actual cost, regardless of passenger count.

Question 5

Do you require an annual contract or can cases be handled ad hoc?

Accepted Answer

Both models can be discussed — from formal partnership agreements with established protocols to ad hoc case coordination for insurers without a standing relationship. Contact our partnerships desk to discuss what fits your organisation.

Question 6

Do you support 'GOP to follow' protocols for established partners?

Accepted Answer

For genuinely time-critical cases with established partners, dispatch-before-GOP-confirmation arrangements can be discussed as part of an ongoing partnership relationship.

Question 7

How do I apply to become an insurance partner?

Accepted Answer

Visit /insurance-partners/ and complete our partner application form, which covers company identity, operational capabilities, billing details, and compliance attestations. We typically respond within 2 business days.

Question 8

How does HSJ verify medical necessity before dispatch?

Accepted Answer

A medical coordinator reviews case details to confirm medical necessity before or immediately upon dispatch, as part of our anti-fraud protocols.

Question 9

How is HSJ Heli & Assistance different from other Nepal rescue operators?

Accepted Answer

Our differentiators include a published single-invoice billing standard, pre-dispatch medical necessity verification, 24-hour documentation delivery, multilingual case management, and the backing of an 18-year established parent company (Himalayan Social Journey) and CAAN-certified aviation alliance (Altitude Air).

Question 10

How many international insurance partners do you currently work with?

Accepted Answer

We currently serve 10+ international insurance companies as a Nepal correspondent.

Question 11

How quickly do you provide case documentation after a rescue?

Accepted Answer

We target delivery of full case documentation — flight manifest, medical report, and invoice — within 24 hours of case closure.

Question 12

Is travel insurance included in any of the rescue services?

Accepted Answer

No. For all four rescue services, costs depend on insurance and emergency arrangements — travelers must have their own coverage in place.

Question 13

Is travel insurance included in the Annapurna rescue service?

Accepted Answer

No. Details depend on insurance and emergency arrangements — costs vary based on the individual's insurance policy.

Question 14

Is travel insurance included in the Gokyo Valley rescue service?

Accepted Answer

No. Details depend on the individual's insurance and emergency arrangements — travelers must have their own coverage.

Question 15

Is travel insurance included in the Kala Patthar / EBC rescue service?

Accepted Answer

No. Details depend on insurance and emergency arrangements — travelers must carry their own coverage.

Question 16

Is travel insurance included in the Makalu Base Camp rescue service?

Accepted Answer

No. Details depend on insurance and emergency arrangements — travelers must carry their own coverage.

Question 17

Was HSJ Heli & Assistance involved in Nepal's helicopter rescue fraud investigations?

Accepted Answer

No, HSJ Heli & Assistance was not implicated in the fraud allegations investigated in Nepal's rescue sector. We have proactively adopted high billing-transparency standards in response to industry-wide scrutiny.

Question 18

What anti-fraud measures does HSJ Heli & Assistance have in place?

Accepted Answer

Our protocols include single-invoice billing, pre-dispatch medical necessity verification, full audit-trail documentation with timestamps, and CAAN AOC-certified aircraft via our Altitude Air alliance.

Question 19

What currencies do you accept for billing?

Accepted Answer

We can accommodate USD, EUR, GBP, AUD, CHF, and other currencies by arrangement, specify your preference in the partner application.

Question 20

What happens if there's a billing dispute?

Accepted Answer

We aim to resolve billing disputes within 48 hours, supported by our single-invoice documentation and audit trail.

Question 21

What information do you need to issue a fast GOP response?

Accepted Answer

Patient name, policy number, location (GPS or named landmark), a brief description of the condition, and confirmation of the reporting party's relationship to the patient.

Question 22

What is your aircraft's CAAN AOC status?

Accepted Answer

Flight operations are conducted via our alliance partner Altitude Air, which holds CAAN (Civil Aviation Authority of Nepal) AOC certification for its fleet.

Question 23

What is your typical GOP turnaround time?

Accepted Answer

Our insurance desk is structured to minimise back-and-forth on GOP requests; specific turnaround commitments can be discussed during partner onboarding based on case type and urgency.

Question 24

What languages does your case management team operate in?

Accepted Answer

English, Nepali, and Hindi.

Question 25

What professional indemnity insurance do you carry?

Accepted Answer

Professional indemnity insurance details can be shared during the partner due diligence process — contact our partnerships desk for specifics relevant to your onboarding requirements.

Question 26

What regions can you provide case coordination for?

Accepted Answer

Everest/Khumbu, Annapurna Circuit, Langtang/Gosaikunda, Mustang/Muktinath, Manaslu/Tsum Valley, and Dolpo/Far West, plus other CAAN-approved zones.

Question 27

What services does HSJ Heli & Assistance provide to insurance companies?

Accepted Answer

We provide Guarantee of Payment (GOP) coordination, medical evacuation dispatch, hospital coordination, case documentation, repatriation support, and multilingual case management for Nepal-based cases.

FAQ Category: Insurance & Assistance Partners