For Insurers & Assistance Partners
GOP requests in Nepal can stall when handled remotely. HSJ Heli is on the ground with direct hospital relationships — your GOPs are processed faster and your policyholders receive treatment without delay.
A clear, documented workflow from your first contact to post-discharge documentation.
Your desk sends the GOP or pre-auth request via email, WhatsApp or phone — patient name, policy number, hospital name and estimated costs.
We contact the treating hospital's billing and admissions department immediately using our established relationships.
An itemised cost estimate is obtained from the hospital and relayed to your desk for approval within your authorisation workflow.
Once you approve, HSJ Heli issues a formal GOP to the hospital on your behalf. The hospital proceeds with treatment.
We track treatment progress and flag any changes to the treatment plan, additional procedures or cost changes requiring supplementary authorisation.
Upon discharge, all original bills, medical reports, receipts and pharmacy invoices are compiled and sent to your claims team.
We have established billing, admissions and GOP arrangements with Kathmandu's leading private hospitals.
Standard admissions: cost estimate and GOP within 2–4 hours during business hours. Emergency GOPs are handled immediately, 24/7.
All major Kathmandu private hospitals — CIWEC, Norvic, Grande and B&B. For other facilities we can arrange direct billing or advance payment.
Patient full name and DOB, policy and insurer details, treating hospital, reason for admission, attending physician, estimated length of stay.
Yes. We can be formally designated as your Nepal correspondent — handling all local communications, GOP issuance, case monitoring and documentation.
Email our desk directly or call the 24/7 operations line for urgent pre-authorisation needs.