For Insurance & Assistance Partners
When a trekker collapses at 5,000 metres or a traveller requires emergency hospital admission in Kathmandu, HSJ Heli is the team that moves first — handling everything from helicopter dispatch to discharge paperwork.
One partner, every service your policyholders need from the moment something goes wrong.
Dispatched within 60 minutes of activation, covering all trekking regions and high-altitude zones 24/7, 365 days a year.
Direct relationships with Kathmandu's leading private hospitals — CIWEC, Norvic, Grande and B&B. Liaison from arrival to discharge.
Fast guarantee of payment processing with direct hospital billing relationships. Local handling cuts response times significantly.
Full chain — from mountain rescue to hospital transfer to international repatriation coordination. One call, complete coverage.
Real-time updates and full post-case documentation packages. Clear English communication with your desk at every stage.
We collect, translate and package all medical documentation — discharge summaries, imaging and lab reports for your claims team.
24/7 ambulance coverage across Kathmandu valley — hospital-to-airport transfers, inter-facility and scene response.
Nepali, English and Hindi. We bridge the language gap between patients, local medical teams and your international desk.
On the Ground
We are on the ground, with aircraft, with hospital relationships, and with a team that has managed hundreds of high-altitude cases. When you activate us, an experienced case manager picks up — not an automated system.
Our operations desk speaks English, Nepali and Hindi. We know the terrain, the hospitals, the weather windows, and the trekking routes. That local knowledge is what separates us from a remote coordinator.
"We handle everything from helicopter dispatch to discharge paperwork so your operations desk can focus on the patient."
HSJ Heli — Operations Team, Kathmandu
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Set up a direct partnership and give your policyholders the fastest, most reliable response in the Himalayas.